What the warranty covers
- Defects in materials or workmanship
- Drops, cracks, and accidents
- Age and normal wear
- Anything that shouldn’t have happened to a tool being used for its intended purpose
What it doesn’t
- Abuse or intentional damage
- Modifications we didn’t make
- Using a tool for something it wasn’t designed to do
If you’re unsure whether something’s covered, reach out anyway. We’d rather look at it than leave you guessing.
How to make a claim
Email us at stringpluckery@gmail.com with:
- Your order number
- A brief description of what happened
- A few clear photos of the issue
That’s it. No forms. No runaround. We’ll get back to you quickly and get you sorted.
We build these tools to be used. We back them for the long haul.
